My UFO X TV Antenna is not picking up any TV Stations what can I check?
Firstly - you need to make sure it is wired up correctly.
There are two connectors close together which say out1 & out2 – these go to the TV’s or FM radio. The one on its own IN is the Antenna lead – make sure it is wired correctly.
Secondly - the Majestic UFO X is a boosted TV Antenna and there are several things that you can test, before the antenna is classed as faulty.
The First thing to do is to see if the Junction Box has power to it. When power is applied there will be a Green Light on the UFOX model Junction box or small red light on the side of the Original UFO TV Antenna. If there is NO Green light, unplug the power cable and check there is 9V to 27V coming into it (depending on your power system) the Center Pin will be positive (red +) and outer pin negative (Black -) If there is no power then this is your problem, you need to get power to the Junction box.
If power is getting to the junction box then check to make sure power is coming out of the junction box. Remove the cable going to the Antenna (IN) – place a small wire in the center pin section and carefully measure the voltage (again Center pin will be positive). If there is power coming out – then the box is ok.
If there is No Power coming out the Box is faulty – contact our support team to organize this with you.
Now that we know power is coming out of the junction box we need to know if there is power getting to the TV antenna. The easiest way is to see if there is a blue light at the bottom of the TV Antenna, please note you cannot see this during the day as the Blue Light shines through the TV antenna and can only be seen of a night time or dusk. If there is a Blue Light then the system is correctly working, and you need to Retune the TV or relocate to another location where there is a better signal. If you are already in a strong signal area and still cannot any channels after a retune – make sure you have the TV Antenna setting set for AIR (not cable) if you are in USA or Canada – if still nothing contact our support team.
If you do not have a blue light we need to see if there is power getting to the TV antenna at the top. Unplug the cable from the TV Antenna and see if you can measure 12V at the end of the plug (Center pin positive be careful not to short the center pin and shield during measuring). If you do not have power there, it means there is an issue with the cable or plugs (as there is power coming out of the junction box and not getting to the end) – you will need to check the plugs and cabling.
If there is 12V coming out of the plug going to the antenna – reconnect it and check again to see if you can see the blue light – if not – the Antenna is faulty, contact our support team to help.
If you are still having issues please feel free to contact our support team