Featured Questions

Where can I register my 3 Year Warranty for my Majestic Product?

All Majestic products come with a 3 Year warranty.

You can simply keep your receipt for 3 Years and provide this as your proof of purchase.

Otherwise you can register on our 3 Year Registration Website Portal: Warranty


My movies on Netflix or YouTube when streaming is poor quality, slow, fuzzy or skips when I watch it through the TV.

My movies on Netflix or YouTube when streaming is poor quality, slow, fuzzy or skips when I watch it through the TV.

This is due to one of two things.

Firstly, your data speed:

If you are using your Mobile Phone need to make sure you are in a good signal area and you have high speed download capability, if not then you will not be able to stream all the data effectively and therefore it won’t be of high quality.

You will find that when you stream through WiFi this will work best as the data should be faster in most circumstances therefore it is advisable to check this as well.

It is important to be aware the large the image (phone vs TV) the more data is required to give you the resolution. When you use the 19” vs the 22” or 32” both the 22” and 32” are full HD 1080 resolution therefore for best quality you need to make sure you have the best data speed coming through the phone or tablet for the 1080 to be functioning. Using the High Resolution also needs more data which means you may use up more of your data plan during this process.

 

Secondly, the setting on your Netflix or YouTube:

Ensure that the setting on Video quality changed from Standard to Higher. Again the same will apply that you will not only use more data but if you are downloading the image to the phone or tablet it will take up more space as it requires this for HD Quality.

Netflix App Settings

YouTube App Settings


How does MMMI work?

Majestic has a worked in conjunction with most of the major mobile device suppliers (phones and tablets) to develop a HDMI port which allows for those mobile devices to output video and audio signal from the mobile device into the Majestic TV.

Firstly, go to the Majestic TV Model you are looking at purchasing and then click on the downloads to see the list of known compatible Android devices. If your device is not listed here there is a high chance they do not have the video output capabilities. Most Apple Phones and Tablets from 2014 have the video output capabilities provided they use the lightning connector.

The process is quite simple you need some hardware parts, HDMI Cable from the TV to where the Mobile device will be used, and an adaptor which goes between the HDMI Cable and your mobile device.

The Android Device will need the software turned on, so simply search any of the following settings – Dual Video output, Video repeater screen, Dual Display, MHL, Multi Screen or Mirror Cast. If you cannot find any of these then there is a chance that model does not have the feature.

Once you have turned on the feature, simply plug the HDMI cable into the Majestic TV into the MMMI port and the other end of the HDMI Cable connect your adaptor the HDMI and to your phone. Once you have done this the system will do everything automatically. For Apple devices it is a plug and play no setting up is required.


What type of cable should I use for my TV Antenna?

The Majestic TV antennas such as the UFO X, the come complete with 10M (33ft) RG59 TV Coax. This type of cable works best at this length, as you increase the length of the cable your rate of loss accelerates.

Therefore, if you are looking at longer length of cable, for example to go up a mast or on the top of a boat we suggest either RG6 which is good to about 20M (66ft) if you need longer then we suggest you go to RG11 which is good to about 30M (99ft).

Quad shield is the best option if you can source this as this will also help with reducing the amount of noise being picked up in the cable, especially over longer runs.


Faq Sections

Smart GTV Series TV Questions
How do I tune my GTV Series TV

A simplified set of instructions are available to download here


Smart SLT Series TV Questions
SLT241 I cannot program Freeview Satellite Channels properly.

Majestic SLT241 Software update for Freeview

Due to regular changes Majestic endeavours to stay up to date as quickly as possible. The software found on our website will be the latest we have available.

 

Process to update TV

You will need USB Stick.

STEP 1.

You will need to download the file - here is the link Freeview Software update

SLT241 New Zealand Freeview Update.rar  (note this is a compressed Zip File)

Once download to your USB you will need to decompress it or unzip it.

When decompressed or unzipped the file name will be: MTK6681P.bin

(It is important that this file is present on the USB stick)

 

 

STEP 2.

Insert USB into TV (does not matter which Port)

               DO NOT use the Remote control

Press and HOLD the POWER button on the TV at the rear – HOLD the button until the light starts flashing

The TV will display the software upgrade process.

Once done you will be able to do the Freeview TV Tuning

               *Please note that you may have to change your LNB Setting from 11,300 to 10,750.

                               




How do I connect Apple Airpods to Majestic SLT241?

The Apple Airpods can be connected to the Majestic SLT241. The following is the process on how to connect the Airpods to the TV.

Make sure you are in TV mode ( viewing a station)

Put the Airpods in the Charging box.

Open the Box to see the Green light inside of the box.

Press and Hold the button until it flashes White.

While holding the Button hit the BT Key on the remote control

Wait for the TV to search for the Airpods Push the remote OK button to activate the search, then release your finger from the airpods case

Once they appear on the TV screen Press OK

and it will take a bit of time for them to connect – it will tell you when paired.


SLT241/SLT242 - Netflix App won't scroll left right or up and down.

The Netflix App was developed by Netflix and Majestic is waiting for Netflix to release a new update.

The App does scroll however it is done slightly differently to all the other Apps.

When you are on the Netflix page, place the arrow in the Row you want to Move.

Then Press and HOLD the OK button.

Now move the remote left and right whilst holding the ok button.

Do the same with the up and down, place the arrow on the column you want to scroll.

Press and HOLD the OK Button.

Now move the remote up and down whilst holding the ok button.


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TV Other Questions
My movies on Netflix or YouTube when streaming is poor quality, slow, fuzzy or skips when I watch it through the TV.

My movies on Netflix or YouTube when streaming is poor quality, slow, fuzzy or skips when I watch it through the TV.

This is due to one of two things.

Firstly, your data speed:

If you are using your Mobile Phone need to make sure you are in a good signal area and you have high speed download capability, if not then you will not be able to stream all the data effectively and therefore it won’t be of high quality.

You will find that when you stream through WiFi this will work best as the data should be faster in most circumstances therefore it is advisable to check this as well.

It is important to be aware the large the image (phone vs TV) the more data is required to give you the resolution. When you use the 19” vs the 22” or 32” both the 22” and 32” are full HD 1080 resolution therefore for best quality you need to make sure you have the best data speed coming through the phone or tablet for the 1080 to be functioning. Using the High Resolution also needs more data which means you may use up more of your data plan during this process.

 

Secondly, the setting on your Netflix or YouTube:

Ensure that the setting on Video quality changed from Standard to Higher. Again the same will apply that you will not only use more data but if you are downloading the image to the phone or tablet it will take up more space as it requires this for HD Quality.

Netflix App Settings

YouTube App Settings


How does MMMI work?

Majestic has a worked in conjunction with most of the major mobile device suppliers (phones and tablets) to develop a HDMI port which allows for those mobile devices to output video and audio signal from the mobile device into the Majestic TV.

Firstly, go to the Majestic TV Model you are looking at purchasing and then click on the downloads to see the list of known compatible Android devices. If your device is not listed here there is a high chance they do not have the video output capabilities. Most Apple Phones and Tablets from 2014 have the video output capabilities provided they use the lightning connector.

The process is quite simple you need some hardware parts, HDMI Cable from the TV to where the Mobile device will be used, and an adaptor which goes between the HDMI Cable and your mobile device.

The Android Device will need the software turned on, so simply search any of the following settings – Dual Video output, Video repeater screen, Dual Display, MHL, Multi Screen or Mirror Cast. If you cannot find any of these then there is a chance that model does not have the feature.

Once you have turned on the feature, simply plug the HDMI cable into the Majestic TV into the MMMI port and the other end of the HDMI Cable connect your adaptor the HDMI and to your phone. Once you have done this the system will do everything automatically. For Apple devices it is a plug and play no setting up is required.


What is the maximum hard drive/USB stick size that can be used with the USB port? What file format(s) are recognized via the USB port (NTFS, FAT32, FAT)? What is the current rating of the USB port, for example, to power an . . .

The Majestic TV’s USB specifications are:

The Current for the USB driver is 500mA Maximum, reliable operation at 400mA.

The Maximum size of Drive is 1TB, however we find that 500GB provides the most stable performance, not all 1TB drives run smoothly at 400mA.

The File format is FAT32.

The file formats the USB can play can also be found in our download section USB FORMATS.

TV USB Formats


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TV Antenna
Does the Majestic TV Antenna pick up HD Digital Channels?

Yes all the Majestic TV Antennas pick up Digital Channels.

However it is also important that you have a TV that has a Digital TV Tuner otherwise it will not be able to decode the Digital Channels picked up.


Does the UFO X Work on 24V systems?

The UFO X junction box accepts 9V to 28V (we rate the maximum at 27V allowing 1V for maximum range). The junction box provides 12V upto the UFO X so the amplifier in the UFO X is powered by 12V DC. So as long as your 24V charging system does not exceed 28V then it will work. If it does exceed 28V the junction box will simply turn OFF - the green light will go out and no power goes up to the Antenna. Once the voltage drops below 28V the junction box will power up again and send 12V upto the UFO X and it will work normally.


What type of cable should I use for my TV Antenna?

The Majestic TV antennas such as the UFO X, the come complete with 10M (33ft) RG59 TV Coax. This type of cable works best at this length, as you increase the length of the cable your rate of loss accelerates.

Therefore, if you are looking at longer length of cable, for example to go up a mast or on the top of a boat we suggest either RG6 which is good to about 20M (66ft) if you need longer then we suggest you go to RG11 which is good to about 30M (99ft).

Quad shield is the best option if you can source this as this will also help with reducing the amount of noise being picked up in the cable, especially over longer runs.


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TV Tuning
Can you confirm that we do not need our Sky box with your TV range?

Yes this is true our TV’s do have a Built in Satellite Tuner so there is no need for a Sky box for the Freeview Channels.

The Only Model that does not have this is the L194DA - it does not have a Satellite TV Tuner


Is it true your TV will accept our SKY card allowing access to our Subscription TV?

Yes it is true our TV’s do have access to allow you to do this.

However you will need to purchase a CAM to fit inside the CI Slot - Diablo CAM

The Diablo CAM is an adapter that fits between our TV and your CARD.

Please note the L194DA does not have Satellite and will not accept SKY or Satellite TV Stations.


I cannot get my TV to tune in any channels – what can I check?

There are a number of factors that will cause this issue from TV Set up, TV antenna, Installation and your location.

 

TV Set Up – if you are located in North America check the TV tuner FAQs first

USA FAQs for TV TUNING HERE.

Canada FAQs for TV TUNING HERE

               Once you have done this then return to this section and go to Tuning the TV with Antenna.

 

TV Set up for Europe, Pacific and other DVB-T locations:

The first thing you need to do is make sure you select your country, if your country is not available please contact our team to help with the set up or provide you updated software.




Tuning the TV with Antenna:

You will need to make sure you have selected Air in the TV tuner section of the set up. It is critical that you select Air or it will not look for TV antenna frequencies.



Once this is done select the Channel Auto Search – Select ALL (you can also push the SCAN button on your remote) for more detailed information see Page 32 and 33 of your instruction manual – North America Page 79 and 80 of you instruction manual. If you have lost your manual you can download it from the Product page of the model TV then select Downloads you will find the manual in there.

If after you have done the TV tuning you cannot get any signal, you need to ensure your TV antenna is working and you are in a good location. The best way to do this is to try the TV at Home or in a working installation – once you have the TV tuned up then when you place it back in the Caravan, Motorhome or boat if you cannot get signal then you have an antenna issue or location issue. 

For antenna issues if you have a Majestic UFO X TV antenna look at the FAQ section on TV antenna.

Finally installation, you need to make sure there is no electrical interference in the Caravan, Motorhome or boat, so therefore we suggest you turn off everything except the power to the TV and antenna. Make sure you unplug the AC power from the vehicle or vessel this ensures that all AC has been removed and no interference, if you have solar panels do the test at night or cover up the solar panels as the Solar Controller Regulators may be causing interference in the TV frequency. Make sure you turn off all fridges, inverters, LED lights.


If you still have issues please feel free to contact our team to help you out.


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Stereo / DVD
How do I set the Clock in the DVD5800?

To set the Clock in the DVD5800:

 

1. Push & hold clock button (the hour digits will flash)

2. Turn the dial to selected hour

3. Push dial (minute digits will flash)

4. Turn dial to selected minutes

5. Push clock button to set


Will the Majestic DVD5800 unit play movies from a portable disk drive as well as a USB stick?

Hi there, Yes the DVD will play movies, music and images through the USB and SD Card provided the files are windows formats.

Below is a list of what works on both USB and SD Card.

DVD5800 USB Formats


Wh . . .

The largest we recommend is 500GB anything larger may have issues in being able to create an index and show all your media.


Any Product
Where can I register my 3 Year Warranty for my Majestic Product?

All Majestic products come with a 3 Year warranty.

You can simply keep your receipt for 3 Years and provide this as your proof of purchase.

Otherwise you can register on our 3 Year Registration Website Portal: Warranty